Privacy Policy

We keep your information safe and confidential

At Xpress Miles, we strive hard to keep your personal information completely safe and confidential. We do not share the information (including your name, phone number, email address, profile picture, postal address, product request for delivery, and other additional details received during account creation or shopping) with any of the other parties and vendors.

Xpress Miles(www.xpressmiles.in)is an internet and mobile application based platform (hereinafter referred to as “Website“) operated by Xpress Miles Private Limited.

By accessing the website, or by seeking to avail of certain Products and Services (as defined in the Terms and Conditions), or by otherwise providing or accessing any information through the Website, you are required to agree to our Terms and Conditions (“Terms“) and acknowledge that your information will be stored, used and accessed in accordance with this Privacy Policy. For the purposes of this privacy policy, unless defined hereunder, all capitalized terms shall have the meaning ascribed to them under the Terms of the Use.

This Privacy Policy (“Privacy Policy”) is published in compliance with inter alia:

Section 43A of the Information Technology Act, 2000 (“IT Act”);

Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPDI Rules”);

Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 (“Intermediaries Guidelines”).

Our Privacy Policy explains: (a) what information we receive from you; (b) how we collect and use that information; (c) how you can provide information selectively, access and update the information; and (d) how we process, share and protect your information.

This Privacy policy is applicable to all Users accessing or using our website.

1. PURPOSE OF PRIVACY POLICY

This Privacy Policy has been designed and developed to help You to understand the following:

  1. The type of Personal Information (including Sensitive Personal Data or Information) that we collect from the Users
  2. The purpose of collection, means and modes of usage of such Personal Information by the Company
  3. How and to whom the Company will disclose such information
  4. How the Company will protect the Personal Information including Sensitive Personal Data or Information that is collected from the Users
  5. How Users may access and/or modify their Personal Information

2. INFORMATION COLLECTED

While using our Services, we may collect the following categories of Personal Information from the Users:

  1. Name
  2. User ID
  3. Email address
  4. Address (including country and ZIP/postal code)
  5. Gender
  6. Age
  7. Phone Number
  8. Password chosen by the User
  9. Geographical location through the IP address of the Users
  10. Financial account information like bank account details, GST certificate, PAN Card, etc. and transactional information in relation to transactions where the Company is involved
  11. Any of the aforesaid information pertaining to the customer/buyer of the User
  12. All other personally identifiable information/details as the User may share from time to time (including personally identifiable information/details of the customer/buyer of the User). hereinafter collectively referred to as “User Information”.

In order to avail the Services, the Users may also be required to upload/share certain documents (for instance, Aadhaar, PAN Card, GST certificate, etc.), on the Platform and/or e-mail the same to the Company. Accordingly, the term “User Information” shall also include any such documents uploaded or otherwise provided by the Users. We may also keep records of telephone calls received and made for making inquiries, orders, or other purposes necessary for the administration of Services.

Automatic Data Collection:

We may also receive and/or hold information about the User‘s browsing history including the Uniform Resource Locator (URL) of the site that the User visited prior to visiting the Platform as well as the Internet Protocol (IP) address of each User‘s computer (or the proxy server a User used to access the World Wide Web), User‘s computer operating system and type of web browser the User is using as well as the name of User‘s Internet Service Provider (ISP). The Platform may use temporary cookies to store certain data (that is not Sensitive Personal Data or Information) that is used by Us for the technical administration of the Platform, research and development, and for User administration. In addition to the above: a) We do not knowingly collect Personal Information from children; and b) We may in future include other optional requests for information from the User including through User surveys in order to help Us customize the Platform to deliver personalized information to the User and for other purposes as mentioned herein. Such information may also be collected in the course of surveys/contests conducted by Us. Any such additional Personal Information will also be processed in accordance with this Privacy Policy

3. USE OF INFORMATION

We will retain User Information only to the extent it is necessary to provide one or more Services. By providing your information, You consent to the collection, sharing, disclosure and usage of the information in accordance with this Privacy Policy. The information, which we collect may be utilized for various business and/or regulatory purposes including but not limited for the following purposes:

  1. Registration of the User on the Platform
  2. Processing the User’s orders/requests and provision of various Services
  3. Sending timely/periodical updates to the User and its customers
  4. Completing transactions with Users effectively and billing for the products/Services provided
  5. Technical administration and customization of Platform
  6. Ensuring that the Platform content is presented to the Users in an effective manner
  7. Delivery of personalized information and targeted as well as non-targeted advertisements by the Company to the User
  8. Improvement of Services, features and functionality of the Platform
  9. Research and development and for User administration (including conducting user surveys)
  10. For purposes of research, analysis, business intelligence, reporting and improvement/development/advancement of the Company’s business, Platform and/or the Services
  11. Dealing with requests, enquiries, complaints or disputes and other customer care related activities including those arising out of the Users’ request of the Services and all other general administrative and business purposes
  12. Communicate any changes in our Services or this Privacy Policy or the Terms of Use to the Users
  13. Verification of identity of Users and to perform checks to prevent frauds
  14. Investigating, enforcing, resolving disputes and applying our Terms of Use and Privacy Policy, either ourselves or through third party service providers
  15. To comply with applicable legal requirements and our various policies/terms
  16. Any other purpose that may be necessary to provide the Services that You have opted for.

4. DISCLOSURE OF INFORMATION

We may need to disclose/transfer User’s Personal Information to certain third-party service providers in order to provide Users with the Services they have opted for. We may need to disclose / transfer User’s Personal Information to Governmental and judicial institutions/authorities, to the extent required:

  1. Under the laws, rules, and regulations and/or under orders of any relevant judicial or quasi-judicial authority
  2. To protect and defend the rights or property of the Company
  3. To fight fraud and credit risk
  4. To enforce the Company‘s Terms of Use (to which this Privacy Policy is also a part)
  5. When the Company, in itssole discretion, deemsit necessary in order to protect itsrights or the rights of others.

The Company may also make all User Information accessible to its employees and data processors/third party vendors only on a need-to-know basis and for the purposes set out in this Privacy Policy. The Company takes adequate steps to ensure that all the employees and data processors/third party vendors, who have access to, and are associated with the processing of User Information, respect its confidentiality and that such data processors/third party vendors adopt at least such reasonable level of security practices and procedures as required under applicable law. However, the Company does not disclose information, individually labeled or aggregated, obtained through Marketplace Application programming interface on behalf of a User to other Users or any third parties, unless required by law. Non-personally identifiable information may be disclosed to third party ad servers, ad agencies, technology vendors and research firms to serve non-targeted advertisements to the Users. The Company may also share its aggregate findings (not specific information) in a non- personally identifiable form based on information relating to the User‘s internet use (to the extent set out in this Privacy Policy) to prospective, investors, strategic partners, sponsors and others in order to help growth of Company‘s business.

We may also disclose or transfer the User Information, to another third party as part of reorganization or a sale of the assets or business of Company. Any third party to which the Company transfers or sells its assets will have the right to continue to use the Personal Information and/or other information that a User provides to Us in a manner consistent with this Privacy Policy.

The relevant information/data may be required to be shared by the Company with its affiliates, subsidiaries and group companies in order to facilitate the provision of Services by the Company and/or its affiliates, subsidiaries and group companies to us and/or to You. To the extent that these entities have access to Your Personal Information which is shared by the Company, the Company shall take adequate steps to ensure that these entities shall adopt at least such reasonable level of security practices and procedures as required under applicable law to ensure security of Personal Information.

5. THIRD-PARTY LINKS

The links to third-party advertisements, third party websites or any third-party electronic communication services (referred to as “Third Party Links”) may be provided on the platform which are operated by third parties and are not controlled by, or affiliated to, or associated with the Company, unless expressly specified on the Platform. If You access any such Third-Party Links, we request You to review the concerned website’s privacy policy. We shall not be responsible for the policies or practices of such third parties.

7. SECURITY AND RETENTION OF INFORMATION

Security information

For the purpose of providing the Services and for other purposes identified in this Privacy Policy, we are required to collect and host certain data and information of the Users. We are committed to protecting Your Personal Information, and to that end, the Company adopts reasonable security practices and procedures to implement technical, operational, managerial and physical security control measures in order to protect the Personal Information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction. While we try our best to provide security that is commensurate with the industry standards, due to the inherent vulnerabilities of the internet, we cannot ensure or warrant complete security of all information that is being transmitted to Us.

The Company takes adequate steps to ensure that third parties to whom the Personal Information may be transferred adopt at least such reasonable level of security practices and procedures as required under applicable law to ensure security of Personal Information.

You hereby acknowledge that the Company is not responsible for any information sent via the internet that has been intercepted beyond Our control after having adopted reasonable security practices and procedures, and You hereby release Us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

Retention of Information

All the information provided to the Company by a User, including Sensitive Personal Data or Information, is voluntary. User has the right to withdraw his/her/its consent at any time, in accordance with the terms of this Privacy Policy and the Terms of Use, but please note that withdrawal of consent will not be retrospective. Users can access, modify, correct and delete the Personal Information provided by them which has been voluntarily given by the User and collected by the Company in accordance with this Privacy Policy and Terms of Use.

However, if the User updates his/her information, the Company may keep a copy of the information which User originally provided to the Company in its archives for User documented herein.

In case the User does not provide his/her information or consent for usage of Personal Information or subsequently withdraws his/her consent for usage of the Personal Information so collected, the Company reserves the right to discontinue, in part or full, the Services/associated features and benefits for which the said information was sought.

8. COOKIES AND OTHER TRACKING TECHNOLOGIES

We utilize “cookies” and other tracking technologies, having session or local variables. A “cookie” is a small text file that may be used, for example, to collect information about activity on the Website. Some cookies and other technologies may serve to recall information previously indicated by a User. Most browsers/mobile settings allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers/mobile application to notify you if you receive a cookie, or you may choose to block cookies with your browser/mobile applications

Tracking technologies may record information such as internet domain and host names, internet protocol (IP) addresses, browser software and operating system types, stream patterns, and dates and times that our Website are accessed. Our use of cookies and other tracking technologies allows us to improve our Website and your experience.

At all times, you may refuse all cookies on your browser or mobile application by changing your settings to the extent permissible on your device. However, by doing so, you may not be able to use certain features on the Website or take full advantage of all the offerings and interest-based advertising. You can remove cookies by following directions provided in your mobile’s “help” file or the browser.

9. CHANGES TO THE POLICY

We reserve the right to update, change or modify this Privacy Policy at any time. The Privacy Policy shall come to effect from the date of such update, change or modification. If you continue to access or use the Website even after any such changes have been made, it would be deemed to be your implied consent to the changed Privacy Policy.

10. MISCELLANEOUS

  1. Disclaimer: We cannot ensure that all of your Personal Information and SPDI will never be disclosed in ways not otherwise described in this Privacy Policy. Therefore, although we are committed to protecting your privacy, we do not promise, and you should not expect, that your Information or private communications will always remain private. As a User of the Website, you understand and agree that you assume all responsibility and risk for your use of the Website, the internet generally, and the information you post or access and for your conduct on and off the Website.
  2. Indemnity: You agree and undertake to indemnify us in any suit or dispute by any third party arising out of disclosure of information by you to third parties either through our Website or otherwise and your use and access of websites, applications and resources of third parties. We assume no liability for any actions of third parties with regard to your Personal Information or SPDI which you may have disclosed to such third parties.
  3. Severability: Each clause of this Privacy Policy shall be and remain separate from and independent of and severable from all and any other clauses herein except where otherwise expressly indicated or indicated by the context of the Privacy Policy. The decision or declaration that one or more clauses are null and void shall have no effect on remaining clauses of this Privacy Policy.